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Command and Control Center

Command and Control Center

There When You Need Us — 24 Hours a Day

The state-of-the art Communications Center serves as the nucleus of the Center for Emergency Medical Services (CEMS) operations. Staffed by Emergency Medical Technicians (EMTs) and paramedics who are trained in emergency medical dispatch (EMD), the Center handles nearly 850 calls each day. From unstable cardiac patients needing emergency cardiac catheterization to time-sensitive pediatric intensive care unit (PICU) transfers to prescheduled basic life support transports, our Communications Center staff pulls it all together—when seconds count.

Guided By Satellite — When Seconds Count

Guided by satellite, a cutting edge global positioning satellite (GPS) system allows dispatchers to track ambulance locations and speed. Once calls are received and entered by CEMS operators, dispatchers use a sophisticated computer aided dispatch (CAD) and mapping system to locate and alert the closest unit to the assignment. From Manhattan to Montauk, CEMS dispatchers track nearly 35 ambulances handling close to 150 assignments each day.

Emergency Management

Network Emergency Management is a key responsibility of the CEMS. The Communications Center is at the core of any emergency management effort, doubling as the Health System’s Emergency Operations Center. When disasters strike, top personnel head to the CEMS Communications Center, and the response — including manpower and resources allocation — is coordinated at a Health System level. Backup phones, generator power, and interagency communications give dispatchers the tools they need to coordinate and track the progression of any emergency.


The Center for Emergency Medical Services is the only ambulance agency in NY State to be duly accredited by the Commission on Accreditations of Ambulance Services (CAAS), and the National/International Academies of Emergency Dispatch, an Accredited Center of Excellence (ACE). CEMS has established and achieved a high standard of excellence at both the dispatch and communication levels through certifications. CEMS exemplifies the best in patient care.