Patient and Visitor Guide for Franklin Hospital
Important Phone Numbers
Community Relations Department:
In the Admitting/Patient Access Services Office, you will be asked to supply your insurance and other information to complete the admission process. You will also be asked to sign standard consent forms for admission. An Admitting/Patient Access Representative will discuss the Health Care Proxy with you. Depending on your physician's orders, you may have blood work or a chest X-ray when you are admitted.
A wristband for identification will be affixed at the time of admission. Bands are also issued for allergic conditions. Your wristband is your positive identification and will be referenced by staff during your stay to ensure your safety. Please wear it during your entire stay.
An admitting/patient access representative, volunteer or transport aide will take you from the Admitting/Patient Access Services Office to your room. The paperwork you completed in the service office will go along with you and will serve as the beginning of your medical chart. Therefore, it is extremely important that you provide accurate personal information. If you have any questions about the admitting/patient access procedure, or the hospital, feel free to discuss them with your patient representative.
Franklin Hospital's patient representatives serve as a communication link between you, the hospital's administration and various hospital departments. While you are a patient here, every effort is made to provide you with the highest quality care. Occasionally, a patient or family member may have a special need or concern and wish to speak directly with a representative of the hospital. In that instance, please feel free to contact a patient representative to discuss any questions, concerns or special requests you may have. A patient representative may be reached at (516) 256-6800.
Welcome to Franklin Hospital. We are glad that you’re here to see one of our patients and want to make your visit as comfortable as possible for both you and the patient. Here are some guidelines that will make your visit helpful to your family member or friend:
- Visitors are welcome at any time during the patient’s stay
- Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery
- Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability
- Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you
- Reasons for restricting visitors may include, but are not limited to:
- The patient requests restrictions or limitations
- There are safety concerns, such as risk of infection
- Visiting interferes with the care of other patients, including the need for their rest and/or privacy
- An existing court order that restricts contact
- Visitors are disruptive, threatening or violent
- The patient is in a substance abuse/mental health treatment program that requires limited visiting
Visits from Children
- Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit
- Young children are expected to stay with an adult who is responsible for supervising them to ensure a safe and restful environment for the patient, and any other patient(s) sharing their room
- Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief
Thank you for supporting your loved one by visiting Franklin Hospital.
The Medical Records Department is located on the ground floor of the main building. It is the obligation of the hospital to protect the confidentiality of the patient’s medical record. Any information contained in the medical record is confidential and protected by federal and state law. Therefore, patient information may only be released upon receipt of appropriate patient authorization, valid subpoena or court order.
Patients will be furnished with a copy of their record for a fee, upon receipt of a notarized, written request or a completed Authorization for Release of Protected Health Information Form.
Parents of minors (under 18 years of age), next of kin or legally appointed guardian may obtain a copy of a minors record, upon receipt of a notarized, written request or a completed Authorization for Release of Protected Health Information Form. When a minor is treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can only be released upon the minor’s authorization.
Upon receipt of a notarized, written request or a completed Authorization for Release of Protected Health Information Form and letter of testamentary or a letter of administration from Surrogates Court, a qualified person or personal representative may obtain the records of a deceased patient. Questions regarding the release of deceased patient records in the absence of these documents should be referred to the Medical Records Department Correspondence Unit.
All inquiries regarding requests for access, copies or Release of Protected Health Information should be directed to the Medical Records Department, Correspondence Unit, Monday through Friday, 8 a.m. to 4 p.m. excluding hospital holidays.
The hospital coffee shop, located in the main lobby of the hospital, is open seven days a week from 6 a.m. to 8 p.m.
Visitors are welcome to visit the employee cafeteria, which is located in the lower level of Franklin Hospital. It is open 6:30 a.m. to 9:30 a.m. for breakfast, 11:30 a.m. to 1:30 p.m. for lunch and 4:30 p.m. to 6 p.m. for dinner. Vending machines offering snacks and beverages are available in the cafeteria at all times.
There are several hotels in the area for visitors requiring overnight hotel accommodations. For information, please call the External Affairs Department at (516) 256-6397
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Cryacom Translation Phones are available at designated locations throughout the hospital. The Cyracom service provides access to more than 140 languages and dialects. Cyracom phones have the ability to accommodate conversation between four persons at a time. We also offer, free of charge, SignTalk services for the hearing- and vision-hearing-impaired. Learn more about our Language and Communication Access Services Program.
An extensive variety of health-related programs and services are provided to the community by Franklin Hospital. You are cordially invited to take advantage of these offerings.
- Alcoholics Anonymous
- Cancer Support Group
- Look Good...Feel Better Program
- Tinnitus Support Group
For further details, including a complete list of support groups, meeting times and dates, contact the Community Relations Department at (516) 256-6397.
It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require pre-certification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required, but not obtained, within a specified time period. If pre-certification is required, you and your physician must obtain the necessary authorization.
Although the Patient Accounts Office will make every effort to assist you in obtaining payment for your hospital bill including billing your insurance carrier(s) upon your discharge, please remember that the cost of your hospital stay, regardless of the reason for hospitalization, is your financial responsibility. If you have any questions or need assistance with financial matters, please call the Patient Accounts Office at (516) 876-6280.
When you are admitted, or when the pre-admission paperwork for a "same day" or ambulatory surgery procedure is completed, please provide all of your insurance information. This includes "no-fault" information if applicable. If you have no insurance or insufficient coverage, a deposit may be required and arrangements for payment will be made. If you anticipate any financial difficulty, we urge you to contact our Patient Access Service at (516) 256-6289.
We know that billing can be a confusing part of a hospital experience. Here are some keys to understanding your bill.
Financial Assistance Program
Uninsured patients with household incomes under 50% of the Federal Poverty Level are eligible for reduced fees. All medically necessary services are covered under the reduced-fee program for patients within the hospital service area. Please visit our Patient Financial Assistance Programssection or call (888) 214-4065 for more information.
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York State. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn more about our range of services.
Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.
Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day/7 days a week to learn more about private duty nursing services.
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Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.
Currently over 90,000 people nationwide (including approximately 8,000 New Yorkers) are registered on the national waiting list for a lifesaving organ. Every 14 minutes, another name is added to the list. Nationwide, approximately 16 people die each day waiting for a life-saving organ. A single donor can save the lives of eight people through organ donation and improve the lives of countless others with tissue donation. When an individual becomes an organ donor, they donate life. Learn more about Organ and Tissue Donation.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.Please review it carefully.
Whether it's bringing some cheer to a lonely patient or delivering flowers from loved ones, our volunteers have a great and lasting impact on our patients. Our volunteers range in age from 16 to seniors, but they all share a generosity of spirit and a dedication to giving. Volunteering is also an opportunity to join one of the top healthcare providers in the region.
We welcome you to join Franklin Hospital's family of volunteers by calling (516) 256-6144(5).Back to Top