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North Shore University Hospital Patient and Visitor Information

Patient and Visitor Guide — North Shore University Hospital

Visiting Hours and Policies
Billing and Financial Assistance
Medical Records
Help in the Hospital and at Home
Free Senior Telephone Helpline (Senior Navigator)
CPR Training
Support Groups
Organ and Tissue Donation
HIPAA Privacy Policy

Please view our interactive guide
before visiting the hospital



Visiting Hours and Policies

At North Shore University Hospital, we welcome all visitors. We are glad when our patients receive visitors and want to make these visits as comfortable as possible for both the visitor and the patient. Here are some guidelines that will make visits helpful to family members or friends: 

  • Visitors are welcome at any time during the patient’s stay
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability
  • Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you
  • Reasons for restricting visitors may include, but are not limited to:
    • The patient requests restrictions or limitations
    • There are safety concerns, such as risk of infection
    • Visiting interferes with the care of other patients, including the need for their rest and/or privacy
    • An existing court order that restricts contact
    • Visitors are disruptive, threatening or violent
    • The patient is in a substance abuse/mental health treatment program that requires limited visiting

Visits from Children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit
  • Young children are expected to stay with an adult who is responsible for supervising them to ensure a safe and restful environment for the patient, and any other patient(s) sharing their room
  • Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief

Thank you for supporting your loved one by visiting North Shore University Hospital.

Language Services
North Shore University Hospital is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available. Learn more about our Language and Communication Access Services Program.

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Billing and Financial Assistance

Your Bill
Our patients are very important to us. We know that billing can often be confusing. Here are some keys to understanding your bill.

Financial Assistance Program
Uninsured patients within household incomes under 500 percent of the Federal Poverty Level are eligible for reduced fees. All medically necessary services are covered under the reduced-fee program for patients within the hospital service area. Please visit our Patient Financial Assistance Programssection or call (800) 995-5727 for more information.

Health Access Center
The North Shore-LIJ Health Care Access Center, staffed by bilingual employees, provides community residents with information and enrollment assistance for government health coverage, including Child Health Plus, Family Health Plus, the Prenatal Program, Healthy New York, Medicaid and Medicare. For those not eligible, referrals are made to primary care through the North Shore-LIJ Sliding Scale Program. For more information on the Healthcare Access Center, please visit our Patient Financial Assistance Programssection or call (868) 381-1931.

Prenatal Program
North Shore University Hospital's Prenatal Program offers access to comprehensive prenatal care for uninsured pregnant women, including those who do not have proof of citizenship. The program provides comprehensive medical and social work services throughout the entire pregnancy, delivery and postpartum care. Newborns receive medical coverage for a full year following birth. For additional information, please call (516) 622-5202.

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Medical Records

Copies of medical records are available for patients and physicians with the proper authorization. Please call (516) 465-8922 to obtain copies.

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Help in the Hospital and at Home

Home Care
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York state. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn moreabout our range of services.

Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.

Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day, 7 days a week, to learn more about private duty nursing services.

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Free Senior Telephone Helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.

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CPR Training

American Heart Association Training
North Shore University Hospital is a member of the North Shore-LIJ American Heart Association Training Center and provides training in basic life support, pediatric advanced life support, neonatal resuscitation, and advanced cardiac life support to members of the public and to healthcare professionals that require certification in their respective professions. Please call (516) 465-2500 or visit nslij.com/community and search under events calendar for additional information about the North Shore-American Heart Association Training Center.

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Support Groups

Support Services
As one of the largest healthcare systems in the country, the North Shore-Long Island Jewish Health System provides a broad spectrum of medical services. We understand the importance of being able to provide comprehensive support services for patients and their loved ones who face various challenges.

Support group topics include:

  • Bone marrow transplant
  • Brain aneurysm
  • Cancers
  • Cancer survivors
  • Cardiac issues
  • Caregiving
  • Chronic lymphocytic leukemia
  • Deep brain stimulation
  • Diabetes
  • Lymphoma
  • Multiple sclerosis
  • Neuropathy
  • Parkinson's disease
  • Perinatal bereavement and infant loss
  • Pregnancy after loss
  • Stroke
  • Young adult cancer
  • Young adult and teen living

To learn more about support groups at North Shore University Hospital, please call (516) 562-8415.

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Organ and Tissue Donation

Currently, more than 90,000 people nationwide are registered on the national waiting list, including approximately 8,000 New Yorkers, for a lifesaving organ. Every 14 minutes, another name is added to the list. Nationwide, approximately 16 people die each day waiting for a life-saving organ. A single donor can save the lives of eight people through organ donation and improve the lives of countless others with tissue donation. When an individual becomes an organ donor, they donate life. Learn more about organ and tissue donation.

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HIPAA Privacy Policy

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