Patient and Visitor Guide
The Zucker Hillside Hospital inpatient service provides short-term acute-care psychiatric care. The goal of treatment is to sufficiently resolve symptoms in order to support your returning home at the earliest opportunity.
You will be asked upon admission about individual special needs, such as any religious/spiritual, dietary or cultural accommodations you may require. We will attempt to accommodate you in every way possible.
Language and Translation Services
Safety During Visiting
Billing Information and Assistance
Help in the Hospital and at Home
Free Senior Telephone Helpline (Senior Navigator)
Volunteering at The Zucker Hillside Hospital
Your Hospital Stay
Useful items to bring to the hospital:
- Shaving Cream
- Disposable shavers
- Soap in a soap dish
- Robe (without a belt, only)
- Changes in clothing and outerwear (according to weather conditions)
A washing machine, dryer, and detergent are available free of charge on each of the inpatient units. If you use dentures, please bring adhesive and cleaner. A denture container will be provided. If you wear eyeglasses, please bring them and label them. If you use a hearing aid, please bring extra batteries.
Although we encourage families to bring patient’s eyeglasses, hearing aids and dentures for their comfort, please be aware that the hospital cannot take responsibility for the loss of these items.
Patients have access to at least one public telephone, which is located in the hallway of each unit. Telephones may be utilized for incoming and outgoing calls between the hours of 7 a.m. and 11 p.m. Patients are requested to be considerate of their peers by limiting calls to a maximum of ten minutes each, and to discourage outside callers from calling beyond the designated hours. If you require additional privacy when making or receiving a call, please advise staff of the specific need and they will make the necessary accommodation
A multi-disciplinary team will coordinate and implement your care. Your team consists of:
- Social workers
- Mental health workers
- Psychiatric Aides
- Physical Therapists
- Patient Engagement Specialists
- Rehabilitation and Activity Therapists
Visiting is considered an important part of your treatment and your privacy is promoted as much as possible. If you have concerns about visiting or issues of confidentiality during visiting hours, please notify the nursing staff in advance.
10 - 11 am: Geriatric (2 North & 2 South)
1:30 - 2:30 pm: Adult (1 North, 1 South, 2 West, Low 3, 4, 5 & 6)
6 - 8 pm: Adolescent (1 West)
7 - 8 pm: All Units
Weekend & Holiday:
10 - 11 am: Geriatric (2 North & 2 South)
2 - 4 pm: Adolescent & Adult (1 North, 1 South, 2 West, Low 3, 4, 5 & 6)
6 - 8 pm: All Units
We offer assistance for Limited English Proficiency (LEP) patients, deaf or hearing-impaired patients, speech- and language-impaired patients, and visually impaired patients. Learn more about our Language and Communication Access Services Program.
Some articles or items that are commonly used in the home may not be safe within our setting. For safety reasons, all items brought to the hospital for a patient by a visitor must first be checked by the nursing staff. Potentially dangerous items that can be used as weapons are not permitted anywhere on The Zucker Hillside Hospital campus.
In addition, we are committed to a healthy eating program. Some foods may interact with prescribed medications. For these reasons, food items may not be brought into the inpatient unit until discussed with a nurse or doctor.
To protect the confidentiality of patients, visitors are not permitted to utilize cameras, cell phones equipped with cameras, or other recording devices within the clinical areas of the hospital.
We understand the importance of being able to provide comprehensive support services for patients and their loved ones who face various challenges. To learn more about our Support Groups at Zucker Hillside Hospital, please call (718) or (516) 470-8241.
Whenever possible, patients are financially screened and cleared by the hospital’s Patient Access Department prior to their date of service.
The department screens patients who are unable to meet their financial obligation to the hospital for Medicaid eligibility and/or financial assistance. Eligible patients are referred to the Medicaid Eligibility Unit.
Patients who are ineligible for any Federal, State, and Health System sponsored financial assistance, or the hospital’s hardship program, are advised of other payment options.
We know that billing can be a confusing part of a hospital experience. Here are some keys to Understanding Your Bill.
Financial Assistance Program
Uninsured patients are eligible for reduced fees. All medically necessary services are covered under the reduced-fee program for patients within the hospital service area. Please visit our Patient Financial Assistance Programs section or call (888) 214-4065 for more information.
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York State. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn moreabout our range of services.
Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.
Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day/7 days a week to learn more about private duty nursing services.
Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Whether it's bringing some cheer to a lonely patient or delivering flowers from loved ones, our volunteers have a great and lasting impact on our patients. As a volunteer, you are joining the team of one of the top healthcare providers in the region. To volunteer you must be 16 years of age or older and share a generosity of spirit and a dedication to giving.
We welcome you to join The Zucker Hillside Hospital's family of volunteers by calling (718) or (516) 470-8110. (Current volunteers who are VicNet users can access the portal here.)